Política de reembolso

Return Policy

You have 15 days after receiving your item to request a return.  To be eligible for a return, your item must be in the same condition that you received it in, “like new” condition.

To initiate return, contact us at customerservice@velocityrockers.com explaining the reason for your return.  If your return request is accepted, we’ll send you instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted.

The cost of return shipping is to be paid by the purchaser.

If you have any questions regarding the return policy and Terms of Sale, please contact us at customerservice@velocityrockers.com


After receiving and inspecting your return, if we determine it is in “like new” condition, you will be refunded the purchase price on your original payment method, less any shipping costs. Please allow a few days for the refunded amount to be posted to your credit account.

Damages Incurred During Delivery

Please inspect your order upon receiving it and contact us immediately if it has incurred any damage during delivery.  Please document with photos any and all damage to packaging materials and the product itself.  In this situation, we work with the delivery company to have them cover the costs of returning the item.  A replacement item will be sent to you free of charge.